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Accountability Practices
Executives and managers have to make choices every day:
Do I make the decision for my employees, or do I let them make it themselves?
Do I lead them where I want them to go, or do I let them figure it out?
Do I save them from the consequences of their choices, or do I use the consequences as a feedback mechanism and a learning tool?
Do I let them use me as a crutch, or do I encourage real ownership?
If you want a team of problem solvers who accept accountability, here are our five best practices on how we instill a culture of accountability within the organizations of our clients:
Problems repeat and persist over time because no one ever says anything. Before you can solve a problem, you have to name it. Encourage your team to live the model: If you see something, say something. Don’t discourage people from bringing up problems they observe.
Own It
Reward your people for solving problems. Recognize them for taking ownership. Leadership means allowing no room for apathy. Leadership means moving people from “It’s not my job” to “I own it.” When you have too many volunteers to solve a problem, you know you have a team that owns it.
Ask yourself “Why?” Are you truly solving the problem or putting a bandage on it? Are you serving your ego or the organization, the team, and the customer? Think before you act. Self-awareness is one of the central tenets to being accountable.
Build your network
Solving problems is a collaborative process. You’ll need the expertise of others and their buy in. To be productive, you’ll need to develop an internal network within your organization and an external network outside your organization. You’ll need to tap into an emotional component to drive people to action.
Raise expectations. Set your own expectations high, and your people will follow. Role modeling is paramount. When you reach for the stars, you inspire others.
Raise Expectations
Set your own expectations high, and your people will follow. Role modeling is paramount. When you reach for the stars, you inspire others.
How is your Business doing in management?
Here is a great resource to assist in identifying and changing your management culture and effectiveness.